Do you ship to anywhere in Canada?

Yes, we ship across Canada from our Toronto warehouse. Ontario delivery typically takes 24-48 hours.

Do you offer bulk/wholesale pricing?

Yes. We offer competitive wholesale pricing for healthcare facilities including long-term care homes, clinics, and hospitals. Contact us for a custom quote.

Are your products certified?

Yes. Our products meet or exceed Canadian medical standards including ASTM certifications. We source from ISO 13485 certified manufacturers.

What is your minimum order quantity?

No minimum order for retail purchases. For wholesale/bulk pricing, typical MOQ is 50-100 boxes per product.

Do you offer product samples?

Yes, free samples are available for qualified healthcare buyers. Contact us to request samples.

Returns & Exchanges

Last updated: August 12, 2026

Return Process

CliniEco Medical follows a documented quality system in accordance with our MDEL requirements. All returns are logged and tracked.

Step-by-Step

Email alina@clinieco.ca with your order number and reason for return
Our team will respond within 1 business day with a Return Authorization (RA) number
Pack items securely in original packaging with the RA number clearly marked
Ship to: CliniEco Medical, 10 Blyth Dale Road, Toronto, ON M4N 3M2
Refunds are processed within 5-7 business days of receipt

Returns Window

Unopened, unused products may be returned within 30 days of delivery. Bulk/B2B orders are subject to the terms in your purchase agreement.

Exchanges

We offer exchanges for same-value items. Contact us to arrange an exchange.

Quality Complaints

As part of our MDEL quality system, any product quality complaints are documented, investigated, and reported to Health Canada if required. Your feedback helps us improve.