CliniEco Medical — Shipping Policy
Last updated: August 6, 2026
1. Processing Time
All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or Canadian statutory holidays are processed on the next business day. You will receive an order confirmation email as soon as your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.
2. Delivery Time
Delivery times are calculated from the time your order leaves our Toronto warehouse:
- Ontario: 24-48 hours after dispatch
- Quebec: 2-4 business days after dispatch
- Rest of Canada: 3-7 business days after dispatch, depending on destination
Delivery times are estimates only and are not guaranteed. Transit times may vary due to carrier conditions, weather, remote locations, or peak periods.
3. Shipping Methods
We ship via Canada Post and major courier services including Purolator and UPS. The shipping method available to you is calculated at checkout based on your delivery address, order weight, and order value. A tracking number is provided by email once your order ships.
4. Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase. Costs are based on destination, package weight and dimensions, and the selected shipping method.
Free shipping is available on qualifying orders. The free shipping threshold, if applicable, is displayed at checkout.
5. Bulk and Wholesale Orders
For bulk orders (10 or more cases) and wholesale orders, shipping is arranged separately. Please contact us at alina@clinieco.ca or +1 (437) 466-2232 for a customized freight quote. Wholesale shipments may be delivered via freight or pallet delivery, and delivery times may be longer than standard parcel delivery.
6. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to appear after dispatch.
7. Delivery Issues
If your package is lost, damaged, or delayed beyond reasonable expectations, please contact us at alina@clinieco.ca or +1 (437) 466-2232 within 7 days of the expected delivery date so that we can investigate with the carrier and arrange a resolution. For damaged shipments, please include photos of the damage and the outer packaging.
8. Address Accuracy
Please ensure your shipping address is correct and complete at the time of checkout. CliniEco Medical is not responsible for packages delivered to an incorrect address provided by the customer, or for packages returned to us due to an incomplete or incorrect address. If a package is returned to us because of an incorrect address, we will contact you to arrange reshipment, and reshipping costs will be the responsibility of the customer.
9. Holiday and Peak Periods
During peak periods, including the December holiday season and promotional events, delivery may take longer than the estimates above. We appreciate your patience.
10. Contact
For any shipping questions, please contact us:
- Email: alina@clinieco.ca
- Phone: +1 (437) 466-2232
- Address: 255 Duncan Mill Road, Suite 512, Toronto, ON M3B 3H9, Canada
