CliniEco Medical — Returns & Refunds Policy
Last updated: August 6, 2026
1. Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy applies to all retail purchases made on clinieco.ca.
2. Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, and in its original packaging, with the receipt or proof of purchase.
For infection control and single-use medical products (gloves, masks, gowns, wipes, sterilization supplies, and similar items), returns are accepted only for unopened, factory-sealed cases. For safety and hygiene reasons, opened items cannot be returned, exchanged, or restocked.
3. How to Start a Return
To start a return, contact us at:
- Email: alina@clinieco.ca
- Phone: +1 (437) 466-2232
Returns must be sent to the following address:
255 Duncan Mill Road, Suite 512
Toronto, ON M3B 3H9
Canada
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item, defective product, or damaged shipment).
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged shipments, please include photos of the damage and the outer packaging in your email. We will arrange a replacement or refund within 5 business days of confirming the issue.
5. Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
- Infection control and single-use medical products that have been opened (for safety and hygiene reasons)
- Custom products, special orders, or personalized items
- Personal care and beauty devices that have been used
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
- Products that have been installed, altered, or used in any way
Please get in touch if you have questions or concerns about your specific item.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Wholesale / Bulk Orders
For bulk orders (10 or more cases), return requests must be submitted within 7 days of delivery. Approved returns are subject to a 15% restocking fee. Custom-packaged, private-label, or drop-shipped orders are non-returnable.
8. Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at alina@clinieco.ca or +1 (437) 466-2232.
9. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, with the receipt or proof of purchase.
10. Contact Us
For any questions about returns or refunds, please contact us:
- Email: alina@clinieco.ca
- Phone: +1 (437) 466-2232
- Address: 255 Duncan Mill Road, Suite 512, Toronto, ON M3B 3H9, Canada
