Complaints & Feedback
Last updated: July 7, 2026
How to Submit a Complaint
CliniEco Medical takes all complaints seriously. As part of our Health Canada MDEL quality system, every complaint is documented, investigated, and tracked through to resolution.
Complaint Categories
- Product Quality: Issues with product performance, defects, or damage
- Service: Issues with delivery, customer service, or communication
- Adverse Events: Any unexpected medical occurrence related to product use
- Suggestion: Ideas for improvement or new products
Submit a Complaint
Email: xinjiadiy@gmail.com (please include "Complaint" in the subject line)
Phone: 647-331-6677
Mail: CliniEco Medical, 255 Duncan Mill Rd, Suite 512, Toronto ON M3B 3H9
What to Include
- Order number (if applicable)
- Product name and SKU
- Date of purchase and receipt
- Detailed description of the issue
- Photos (for product quality issues)
Resolution Process
- Complaint received and logged (within 1 business day)
- Investigation initiated
- Corrective action plan if needed
- Response to customer (within 3 business days)
- Complaint closed and documented in our quality system
Adverse Event Reporting
If you experience a serious adverse event related to any CliniEco Medical product, please contact us immediately. We are required to report serious adverse events to Health Canada in accordance with the Medical Devices Regulations.