Do you ship to anywhere in Canada?

Yes, we ship across Canada from our Toronto warehouse. Ontario delivery typically takes 24-48 hours.

Do you offer bulk/wholesale pricing?

Yes. We offer competitive wholesale pricing for healthcare facilities including long-term care homes, clinics, and hospitals. Contact us for a custom quote.

Are your products certified?

Yes. Our products meet or exceed Canadian medical standards including ASTM certifications. We source from ISO 13485 certified manufacturers.

What is your minimum order quantity?

No minimum order for retail purchases. For wholesale/bulk pricing, typical MOQ is 50-100 boxes per product.

Do you offer product samples?

Yes, free samples are available for qualified healthcare buyers. Contact us to request samples.

Complaints & Feedback

Last updated: July 7, 2026

How to Submit a Complaint

CliniEco Medical takes all complaints seriously. As part of our Health Canada MDEL quality system, every complaint is documented, investigated, and tracked through to resolution.

Complaint Categories

Product Quality: Issues with product performance, defects, or damage
Service: Issues with delivery, customer service, or communication
Adverse Events: Any unexpected medical occurrence related to product use
Suggestion: Ideas for improvement or new products

Submit a Complaint

Email: xinjiadiy@gmail.com (please include "Complaint" in the subject line)
Phone:
Mail: CliniEco Medical, 255 Duncan Mill Rd, Suite 512, Toronto ON M3B 3H9

What to Include

Order number (if applicable)
Product name and SKU
Date of purchase and receipt
Detailed description of the issue
Photos (for product quality issues)

Resolution Process

Complaint received and logged (within 1 business day)
Investigation initiated
Corrective action plan if needed
Response to customer (within 3 business days)
Complaint closed and documented in our quality system

Adverse Event Reporting

If you experience a serious adverse event related to any CliniEco Medical product, please contact us immediately. We are required to report serious adverse events to Health Canada in accordance with the Medical Devices Regulations.

Complaint Handling Process

All complaints are handled in accordance with our Complaint Handling Procedure (SOP-01):

Receipt: Complaint logged within 1 business day, assigned unique reference number (CMP-YYYY-NNNN)
Acknowledgment: You will receive confirmation within 2 business days
Investigation: Minor complaints investigated within 15 business days; serious complaints escalated within 2 days
Resolution: Findings documented and corrective action implemented
Follow-up: You will be notified of resolution and any preventive measures taken

For serious quality concerns, CliniEco Medical's CAPA (Corrective and Preventive Action) system ensures root cause analysis and ongoing quality improvement.