Frequently Asked Questions
Last updated: August 12, 2026
Shipping
Q: How fast is delivery?
A: Ontario (GTA): 24-48 hours. Other provinces: 3-7 business days. Free shipping on orders over $99 CAD across Canada ($15 flat rate under $99).
Q: Do you ship to my clinic/facility?
A: Yes. We deliver nationwide across Canada. Monthly Supply subscribers get free nationwide shipping.
Returns
Q: What is the return policy?
A: 30-day return policy for unopened, unused products. Bulk orders follow your purchase agreement terms.
Products & Compliance
Q: Does CliniEco Medical hold a Health Canada licence (MDEL)?
A: CliniEco Medical holds a Medical Device Establishment Licence (MDEL #35334) from Health Canada. Partner brands (e.g., AURELIA® by Supermax) hold their own DIN/NPN/MDL registrations, verified before distribution.
Q: Do you offer branded/private-label products?
A: Yes. We offer custom logo printing on select products and private-label options for healthcare facilities and distributors.
Q: What is a Monthly Supply?
A: Our subscription program delivers essential medical supplies to your facility every month with preferred pricing, free shipping, and priority support.
Q: How do I open a business account?
A: Complete the form on our Business Account & Wholesale page, or email alina@clinieco.ca. We respond within 1 business day with volume pricing.
Price Match
Q: Do you price match?
A: Yes. If you find a lower price on an identical product from a Canadian medical supply retailer, we’ll match it. See our Price Match Policy.