Shipping & Returns
Last updated: September 13, 2026
Shipping Rates (Canada)
- Free shipping over $99 CAD in Ontario (incl. GTA) and over $199 CAD in the rest of Canada
- $15.00 CAD flat rate on orders below the free-shipping threshold
- Express shipping: $20.00 CAD
- Sterilization pouches & rolls: $6.99 flat, free over $29.00 CAD
- Biological indicator 5-pack trial: CA $12.99, shipping included (free nationwide)
- Free shipping on biological indicator 25-packs and Monthly Supply subscriptions, nationwide
- Gloves by the case — free shipping Canada-wide on Touch Flex 3.5g and Advancare 3.5g cases
- Bulk orders (10+ cases): custom freight quote — see Business Account & Wholesale
The exact shipping rate for your order is always calculated and displayed at checkout before payment.
Delivery Times (from our Toronto warehouse)
- Ontario: 24–48 hours
- Quebec: 2–4 business days
- Rest of Canada: 3–7 business days
- Remote / Northern areas: 5–10 business days
All orders are processed within 1–2 business days. Orders placed after 2:00 PM ET may be processed the next business day.
Ships From
CliniEco Medical, 10 Blyth Dale Road, Toronto, ON M4N 3M2, Canada
Returns & Exchanges
- 30-day return window on unopened, unused products in original packaging.
- Email alina@clinieco.ca with your order number to receive a Return Authorization (RA) number.
- Refunds are processed within 5–7 business days of receipt.
- Bulk / B2B orders follow the terms of your purchase agreement.
Full details: Returns & Exchanges · Shipping Policy
Questions?
Email alina@clinieco.ca or call +1 (437) 466-2232, Monday–Friday 9:00–17:00 ET.