Frequently Asked Questions
Last updated: August 12, 2026
Shipping
Q: How fast is delivery?
A: Ontario (GTA): 24-48 hours. Other provinces: 3-7 business days. Free shipping over $99 CAD in Ontario and over $199 CAD in the rest of Canada ($15 flat rate below that).
Q: Do you ship to my clinic/facility?
A: Yes. We deliver nationwide across Canada. Monthly Supply subscribers get free nationwide shipping.
Returns
Q: What is the return policy?
A: 30-day return policy for unopened, unused products. Bulk orders follow your purchase agreement terms.
Products & Compliance
Q: Does CliniEco Medical hold a Health Canada licence (MDEL)?
A: CliniEco Medical holds a Medical Device Establishment Licence (MDEL #35334) from Health Canada. Partner brands (e.g., AURELIA® by Supermax) hold their own DIN/NPN/MDL registrations, verified before distribution.
Q: Do you offer branded/private-label products?
A: Yes. We offer custom logo printing on select products and private-label options for healthcare facilities and distributors.
Q: What is a Monthly Supply?
A: Our subscription program delivers essential medical supplies to your facility every month with preferred pricing, free shipping, and priority support.
Q: How do I open a business account?
A: Complete the form on our Business Account & Wholesale page, or email alina@clinieco.ca. We respond within 1 business day with volume pricing.
Price Match
Q: Do you price match?
A: Yes. If you find a lower price on an identical product from a Canadian medical supply retailer, we’ll match it. See our Price Match Policy.
Not sure how this applies to your own site?
Guides and calculators cover the general case. Your site has its own sterilizer, its own province and its own inspector. Tell us what you run and you will get a written answer specific to your setup, citing the regulation or standard it is based on.